Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Patient," "User," or "you") and AvataCore, LLC ("AvataCore," "we," "our," or "us"), a Delaware limited liability company, governing your access to and use of our website located at avatacore.com, our mobile and web applications, and all related telehealth and care coordination services (collectively, the "Services").

By clicking "I Agree," completing registration, or using any part of the Services, you represent and warrant that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

AvataCore is a technology and care coordination platform that connects patients with independent, licensed telehealth healthcare providers and licensed compounding pharmacies. All clinical services are provided exclusively by independent licensed healthcare providers who are not employees or agents of AvataCore. Clinical operations are facilitated through OpenLoop Health and its affiliated provider network.

All medical decisions — including assessment of patient eligibility, diagnosis, treatment planning, and issuance of prescriptions — are made solely by the independent licensed healthcare providers. AvataCore makes no guarantee that a subscription will result in a prescription being issued. Providers exercise independent clinical judgment and may decline to prescribe if they determine a patient is not an appropriate candidate.

Pharmacy services are provided by independent licensed 503B compounding pharmacies. AvataCore does not own, operate, or control any pharmacy.

To use our Services, you must meet ALL of the following requirements:

• Age: You must be at least 18 years of age. AvataCore does not knowingly provide services to individuals under 18. If you are under 18, do not use our Services.
• Residency & State Availability: You must be a resident of the United States. Our Services are available only to US residents in states where our provider network holds an active license to practice. Availability varies by state and is subject to change without notice as licensure status changes. By enrolling, you confirm you reside in a state where our Services are currently available. If our Services become unavailable in your state after enrollment, we will notify you and provide a prorated refund for any prepaid period during which Services are suspended. AvataCore makes no representation that Services will be available in any particular state indefinitely. To confirm current availability in your state, contact us at support@avatacore.com before subscribing.
• Legal Capacity: You must be legally capable of entering into a binding contract under applicable law.
• Accurate Information: You must provide truthful and complete health information. Providing false or misleading health information is grounds for immediate account termination and may pose serious health risks.
• One Account: You may maintain only one active account. Accounts are personal and non-transferable.

AvataCore offers the following subscription plans. All prices are in US dollars and include telehealth consultations, ongoing provider access, and medication coordination (medication cost may vary by pharmacy):

All prices are subject to change. We will provide at least 30 days advance written notice via email before implementing any price increases for existing subscribers. Price changes take effect at your next renewal period following the notice period.

• Monthly plans: Renew automatically every 30 days from enrollment date
• Quarterly plans: Renew automatically every 90 days from enrollment date
• Annual plans: Renew automatically every 365 days; you will receive a reminder email 14 days before renewal

Your first charge occurs upon enrollment confirmation. Subsequent charges occur at the beginning of each new billing period. We use PCI-DSS compliant third-party payment processors and do not store your full payment card information on our servers.

If a payment fails, we will attempt to charge your payment method up to three times over 7 days. If payment remains unsuccessful, your account may be suspended until the outstanding balance is resolved.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid billing period — you retain full access to Services through the end of the period you have already paid for.

• Monthly subscribers: Cancel any time before your next billing date. Access and medication shipments continue through the end of the current 30-day period. No further charges after cancellation.
• Quarterly subscribers: Cancel any time. Access continues through the end of the current 90-day quarter. No partial refunds for unused months within the quarter.
• Annual subscribers: Cancel any time. Access continues through the end of the current 365-day year. No partial refunds for unused months after the first 30 days of a billing year (see Refund Policy).

How to cancel: Log into your patient portal and navigate to Account > Subscription Settings, or email us at admin@avatacore.comwith the subject line "Cancel Subscription." Cancellation requests submitted by email will be processed within 2 business days.

Note: Cancelling your subscription does not automatically cancel any pending medication shipments that have already been processed. Contact us promptly if you need to pause a scheduled shipment.

• Provider Ineligibility: If an independent licensed provider determines you are not a candidate for GLP-1 therapy following your initial clinical intake, you will receive a full refund of your first subscription payment within 5–7 business days.
• 30-Day Annual Cancellation: Annual plan subscribers who cancel within the first 30 days of a new billing year and have not yet received a medication shipment for that period may request a prorated refund for the unused portion.
• Damaged or Lost Shipments: If your medication is confirmed damaged in transit or lost by the carrier, we will coordinate a replacement shipment at no additional charge. Medication returns are not accepted due to the nature of compounded pharmaceuticals and applicable pharmacy regulations.
• General Non-Refundability: Subscription fees are generally non-refundable once medication has been dispensed by the pharmacy. No refunds are issued for unused portions of monthly or quarterly billing periods.
• Discretionary Exceptions: Refund exceptions may be granted at AvataCore's sole discretion for documented extraordinary circumstances. Contact us at admin@avatacore.com.

Chargebacks or disputes filed with your bank without first contacting AvataCore may result in account suspension. We encourage you to contact us directly to resolve any billing concerns.

As a condition of using the Services, you agree to:

• Provide accurate, complete, and current health information at all times — including all current medications, supplements, medical conditions, allergies, and relevant medical history
• Immediately notify your provider of any changes in your health status, new medications, or significant side effects
• Follow your prescribed treatment protocol as directed by your independent healthcare provider
• Maintain a relationship with a primary care provider for comprehensive healthcare needs outside the scope of our Services
• Not use our Services as a substitute for emergency medical care — call 911 in any emergency
• Keep your account credentials confidential and notify us immediately of any unauthorized account access
• Comply with all applicable laws regarding prescription medications
• Ensure that the shipping address provided is a valid US address where you legally reside
• Not sell, transfer, or share prescription medications

AvataCore's total aggregate liability for any and all claims arising from or relating to these Terms or the Services shall not exceed the total amounts paid by you to AvataCore in the twelve (12) months immediately preceding the claim giving rise to liability.

AvataCore is not liable for the acts or omissions of independent licensed healthcare providers or independent pharmacies. Clinical decisions are made solely by licensed providers and AvataCore has no control over, and assumes no liability for, clinical judgments made by those providers.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you. In such jurisdictions, liability is limited to the fullest extent permitted by law.

All content on the AvataCore website and platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of AvataCore, LLC or its content suppliers and is protected by United States and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our platform without our express prior written consent.

The AvataCore name, logo, and related marks are trademarks of AvataCore, LLC. Nothing in these Terms grants you any right to use our trademarks.

Your privacy is important to us. Our collection, use, and disclosure of your personal information and protected health information (PHI) is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We are committed to maintaining the privacy and security of your health information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HITECH Act, and applicable state privacy laws. All vendors who handle your PHI are required to execute HIPAA Business Associate Agreements (BAAs).

By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

14.1 Governing Law

These Terms and any disputes arising from them are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent state telehealth or medical practice laws apply, the laws of the state in which the patient receives services may also apply.

14.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at admin@avatacore.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving written notice.

14.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted on an individual basis; class action arbitrations are not permitted.

14.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property rights, unauthorized access, or imminent harm. Nothing in this section limits your right to file a complaint with state regulatory agencies or the U.S. Department of Health and Human Services.

14.5 Class Action Waiver

YOU AND AVATACORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

We reserve the right to modify these Terms at any time. Material changes (including changes to pricing, arbitration provisions, or significant limitations on your rights) will be communicated by email to your registered address at least 14 days before taking effect.

Non-material changes (such as clarifications, formatting updates, or corrections of typographical errors) may be posted without prior notice and take effect upon posting.

Your continued use of the Services after the effective date of any change constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your subscription and stop using the Services before the effective date.

We encourage you to review these Terms periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

For questions, concerns, or notices regarding these Terms of Service:

For privacy-related inquiries, see our Privacy Policy.
For telehealth consent questions, see our Informed Consent page.